These terms and conditions, and all Returns and Delivery Policies will apply to your purchase of any product from the www.islamicattar.com website and form a legally binding contract between you and islamicattar shop. Your acceptance of the terms and conditions is provided when you buy products from us.
The terms and conditions may change during time. Access to this website is allowed on a temporary base, and we maintain the right to withdraw or amend our services without notice. We will not be responsible if for any cause this Website is unavailable at any time or for any period. This Website also contains links to other websites, which are not controlled by www.islamicattar.com and acquires no responsibility for them or for any loss or damage that may arise from your use of them.
You are responsible for the confidentiality of your login details, password and all other information provided.
Quality & Care
All of our products must legislate a thorough quality checking method before they are deemed suitable for retail. In the incredible effect of a manufacturing defect, please report to [email protected] with ample information and evidence, inclusive of images and record of the buying. Upon acceptance we will review the matter and determine whether the mistake was due to using, lack of care, wear and tear or a genuine manufacturing defect. Contact must be done within 30 days of buying.
If you get a defective or damaged product, please contact us within 48 hours of obtaining your products by email at [email protected] with pictures and specifications of the problem. The thing will thereafter be referred to our Assistance Team who will give you a solution based on the circumstances surrounding the related transaction.
If for any reason, relevant information related to the handling and care of your product is missing, i.e wash care labels, woven labels, etc, please email us at [email protected] to ask for this information. We cannot be held liable for any action undertaken by the customer without discussing www.islamicattar.com which may result in damage to the product due to not following care instructions and guidelines usually present on each item’s wash care label.
Please consider that purchasing products over the Internet provide a different shopping experience to buying in an online shop. We have made each effort to display as accurately as possible the colors of our products. However, as the actual colors you see will depend on your monitor settings, we cannot guarantee that your monitor’s display of any color will correctly reflect the color of the product on delivery and we cannot be held liable for variations which appear as a result of the aforementioned point. All measurements are approximate, but each effort is made to secure they are as accurate as possible. We will take all reasonable care to assure that all details, descriptions, and prices of products appearing on the website are correct at the time when the relevant information is fed into the system.
Also note due to the nature of manufacturing, all lengths stated are approximate and variations of/up to 1 inch may occur. However, if we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel, and you have already paid for the goods, you will receive a full refund.
Pricing & Availability
Prices are subject to change without notice. Prices are inclusive of VAT (where applicable). Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included under ‘Total Cost’. All Goods are subject to availability and by the time your order is about to be shipped, if it is no longer available, we may not be able to supply you with the same. We reserve the right to refuse an order. Non acceptance of an order may result from any of the following causes: the product is no longer available or out of stock, our inability to obtain authorization of payment, the identification of an error in the product information etc. If we find any problem with your order, we will contact you regarding the same.
We accept payments from all major debit and credit cards. All transactions are securely processed on islamicattar.com’s server using a verified SSL certificate ensuring that all data provided is encrypted. www.islamicattar.com does not store any debit/credit card information.
You must not misuse this Website, commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; cause annoyance to other users; send any unsolicited advertising or promotional material. www.islamicattar.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed DenialOfService attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
www.islamicattar.com reserves the right to close accounts if any user is seen to be attempting to disrupt our services in any way.
When you place an order, you will receive an acknowledgment email confirming receipt of your order; this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email stating that the goods that you have ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.
Discount codes may be offered to account holders from time to time; such codes may be applied on purchases made through that particular account to which the discount code was offered and registered.
Gift cards are only valid for a limited time and must be used within the validity period mentioned on the card*. We cannot accept any responsibility for stolen or deleted gift cards. We cannot be held responsible if a gift card is used by someone other than your intended recipient. To redeem your gift card, simply add your desired item(s) to your shopping bag, proceed to checkout and in the ‘Coupon Code’ field input the code provided. Please note, the gift card code is valid for one-time use in a single transaction. It cannot be used in conjunction with any other offer/code and cannot be redeemed against the cost of shipping.
Coupons are valid for 12 months from the date of issue (unless stated otherwise).
We value customer satisfaction. Please contact us should you have any complaints or comments.
Ethical Sourcing Policy
www.islamicattar.com recognizes its obligation to ensure that suppliers are operating ethically. We expect our suppliers to consistently provide an environment that protects their employees’ health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations.